kj 99 Privacy Policy

Introduction

This privacy policy applies to users of the kj 99 platform. By using our services, you agree to the terms of this policy. We treat your personal information with the utmost importance and remain responsible and transparent in how we collect, store, and process it.

To learn more about our services, read our About Us page, which introduces the kj 99 platform and its purpose.

Data Collection — What We Know

1.1 What You Provide Directly

When you create an account on kj 99, make a deposit, or contact our support team, you provide certain information yourself. This information includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• bKash, Nagad, or Rocket mobile banking number (for transactions)
• Profile photo (optional)

1.2 Automatically Collected Information

When you use the kj 99 platform, some information is collected automatically:

• Device type, operating system, and browser information
• IP address and network connection details
• Activity logs on the platform — such as login times, games played, and bet amounts
• Session information collected via cookies and similar tracking technologies

1.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may occasionally collect limited information from trusted third parties. This process is always conducted on a lawful basis.

Purpose of Data Use

kj 99 uses collected information only for the following specific purposes:

2.1 Account and Service Management

• To create and manage your account
• To process transactions — confirming deposits and withdrawals
• To activate bonuses and promotional offers
• To keep records of gaming activity and account history

2.2 Security and Fraud Prevention

• To detect unauthorised access to accounts
• To monitor suspicious activity
• To prevent multiple accounts or fraudulent activity

2.3 Customer Support

Our support team provides service 24 hours a day, 7 days a week in Bengali and English via live chat and email. Your account information is used to resolve issues quickly and effectively.

2.4 Responsible Gaming

We monitor playing patterns to support users in line with responsible gaming guidelines. Limit-setting or self-exclusion options are offered where needed.

2.5 Service Improvement

• To identify and fix platform issues
• To test new games and features
• To improve user experience

Data Sharing and Disclosure

kj 99 never sells your personal information and does not share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

Minimum necessary information is shared with trusted service providers for payment processing, identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements and are not permitted to use this information for their own purposes.

3.2 Game and Technology Providers

Game providers such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe receive limited information necessary for gaming activity. They are prohibited from using this information beyond game operation.

3.3 Legal Obligations

It may be necessary to disclose information in response to legal directives, court orders, or legitimate requests from competent authorities. In such cases, we will provide only the minimum information required.

Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files stored in your browser. The kj 99 platform uses cookies to manage sessions, maintain security, and remember your preferences.

4.2 Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Remember language preferences and interface settings.
• Analytics Cookies: Collect anonymous statistics to understand platform usage.

4.3 Cookie Control

You can disable non-essential cookies from your browser settings. However, this may limit some features of the platform.

Data Security Measures

kj 99 has put in place industry-standard technical and administrative measures to protect your information:

5.1 Technical Security

• SSL Encryption: All data transmission takes place over encrypted connections.
• Database Encryption: Stored sensitive data is kept in encrypted form.
• Two-factor verification (OTP): An additional security layer for login and transactions.
• Regular security audits and vulnerability assessments.

5.2 Administrative Security

• Strict confidentiality training for staff.
• Need-based data access — not all staff can access all information.
• Audit logs of data access are maintained.

Data Retention Period

kj 99 retains your information only for as long as it is needed. The main principles are:

6.1 While Your Account Is Active

Necessary information will be retained while your account is active. Gaming history and transaction records are kept to maintain service quality.

6.2 After Account Closure

Even after account closure, certain information may be retained for a set period due to legal and regulatory obligations. Once that period ends, the information is securely deleted or anonymised.

Your Rights and Options

As a kj 99 user, you have the following rights over your own information:

7.1 Right to Access

You may request to know what information we hold about you. After verification, we will provide a summary of your data.

7.2 Right to Correction

If any information in your account is incorrect, you may request a correction through the support team.

7.3 Right to Deletion

You may request deletion of information that falls outside legal obligations. However, some information is essential for providing the service in the case of an active account.

7.4 Right to Object to Processing

You may opt out of marketing communications or object to the processing of certain information.

Protection of Minors

kj 99 strictly follows a 21+ age policy. Information is not knowingly collected from anyone under 21. If we become aware that information from a minor has been collected, it will be deleted immediately and that account will be closed.

If a parent or guardian believes their child's information has been collected, please contact our support team promptly.

Third-Party Links and Services

The kj 99 platform may contain content from game providers. These external services have their own privacy policies, for which we are not responsible. It is advisable to review their own policies before using third-party services.

Changes to the Policy

kj 99 may update this privacy policy when needed. For significant changes:

• A clear notice will be published on the platform.
• A summary of the changes will be sent to your registered email.
• The new policy will take effect from the date of the change.

Continued use of the platform after a policy change will be taken as your agreement to the new policy. If you do not agree, you will have the option to close your account.

To understand the full terms governing use of the service, read our Terms and Conditions page, where user responsibilities and platform guidelines are set out in detail.

Contact Us

If you have any questions, objections, or data-related requests regarding this privacy policy, please feel free to contact our support team:

For general queries, visit our FAQ section — where you will find answers to common questions about accounts, payments, and privacy.